Write as you would to a friend. A photo of a letter, a screenshot of a bill, a three-word question: the answer comes back in the conversation.
Instant reply, 24/7AI concierge, by message and by phone
Your concierge answers right away
An artificial intelligence trained on everyday admin, on WhatsApp and on the phone, around the clock. And a human adviser the moment the case calls for one. On subscription, on a line charged at standard rates.
- From €49.99 per month
- No commitment
- 24/7
- No premium-rate charges
Three ways to reach us
The same concierge, the same case history, whichever channel you use.
Direct line
A number reserved for subscribers, at standard call rates. The AI picks up, understands the request, and hands over to an adviser when needed.
No surcharge, 24/7For anything needing attachments or a written record. Answered within two working days.
Free, even without a subscriptionWhat the artificial intelligence does
It does not replace an adviser: it handles what never deserved to wait.
It searches while you talk
A department's contact details, a counter's opening hours, the right person at an operator: the search happens during the exchange, not after it.
It reads your letters
Send a photo of an official letter or a bill: it tells you what it means, what is being asked of you, and by when.
It keeps track of your cases
Every exchange builds on the last. You never explain your situation again — not three weeks later, not on another channel.
It knows when to stop
A dispute turning sour, a letter to be checked, a situation outside its scope: it hands over to a human adviser, with the full history.
You will always know who you are talking to
The AI introduces itself as such at the start of every exchange, in writing and on the phone. You can ask for a human adviser at any point, just by saying so — no phrase to remember, no menu to get through.
- Never a voice pretending to be humanOn the phone, the greeting states that this is an automated assistant before anything else.
- “I want an adviser” is enoughWritten or spoken, the request is taken at face value and the transfer is immediate during opening hours.
- Your conversations stay yoursThey serve to handle your request and to keep track of your cases. Nothing else.
- No automated decisions about youThe AI informs and prepares; it does not decide for you and commits nothing in your name.
What your adviser does
Not a switchboard that transfers you: someone who takes the request and sees it through.
We do the searching
The right department, the right person, the right number. You describe what you are looking for; your adviser does the searching while you get on with something else.
We prepare your paperwork
Retrieving an invoice, assembling a file, writing a complaint, making sense of an official letter: we gather what is needed and tell you what to do, in order.
We follow your cases
A dispute drags on for weeks. Yours is on file: you don't explain your situation again on every call, and we call you back when it moves.
What people ask us
Sentences we actually hear on the phone, and what happens next.
- “My parcel hasn’t arrived”We identify the carrier, find the tracking, and tell you who to chase.
- “I want to cancel my broadband”We check your notice period, draft the letter, and give you the right department.
- “The garage won’t refund me”We prepare your formal notice and point you to the right avenue of redress.
- “I need to reach my benefits office”We find the right desk and the hours when someone actually answers.
- “What is this direct debit?”We identify who issued it and tell you how to dispute it.
- “I need an appointment”We find the slot and pass on what you need to do.
Three plans, no commitment
From the occasional request to full case follow-up.
AnnuMax Basic
€3 per month
For the occasional request
- Direct line at standard call rates
- Twenty minutes of talk time per month
- Finding contact details and pointing you to the right person
- Monday to Saturday, during opening hours
AnnuMax Plus
49,99 € par mois
- Direct line at standard call rates
- Unlimited number of requests
- Three hours of talk time per month
- Your cases followed from one call to the next
- 24/7
AnnuMax Pro
100 € par mois
- Everything in Plus
- Ten hours of talk time per month
- Your letters drafted, formal notices included
- A dedicated adviser who knows your files
- Priority call-back
- No commitmentNo minimum term. You leave whenever you want.
- Cancel onlineThree clicks on this site, no reason to give, no fee.
- Fourteen days to change your mindRefunded, without having to justify yourself.
- Your mandate, your signatureNo payment is taken without a direct debit mandate you sign yourself.
Areas covered
Families of subjects, not brands: we are independent of every company you might be looking for.
- TelecomsMobile and fixed-line operators, broadband, number porting, cancellation.
- EnergyElectricity and gas suppliers, meter readings, connection, disputes.
- TransportTransport companies, bookings, lost property, claims.
- Public servicesSwitchboards and public counters, appointments, documents required.
- Retail & deliveryCustomer services, order tracking, returns, warranties.
- Trades & professionsPlumbing, locksmiths, electricians, healthcare, professional practices.
What we are not
Better said before you call than after.
- We are not a public bodyNot the social security, not a benefits fund, not a government department. We are a private company.
- We are nobody’s customer serviceNo connection with the brands and operators you might be looking for.
- We do not give legal adviceWe draft the text of your letters; you sign them and send them in your own name.
- We do not come to your homeNo repairs, no visits: we work over the telephone.
Take your time back
€49.99 per month, no commitment, cancellable online at any time.
See the plansA question before you subscribe? Write to us: contact@annumax.com — free of charge, answered within two working days.