AnnuMax subscriptions

The same rules apply to all three plans: fourteen days to withdraw, online cancellation at any time, and a direct debit mandate that you sign yourself. The service contract (in French) covers all three.

Drafting letters: what we do, and what we do not do

On the Pro plan, an adviser prepares the text of your letter — complaint, reminder, formal notice — based on your situation and on what the letter must contain. You read it, you sign it, you send it in your own name.

We do not draw up legal instruments on your behalf and we do not give legal advice: those activities are reserved for regulated professions, and we are not one. Where a dispute calls for a legal opinion, we say so and point you in the right direction.

Why this subscription exists

The ordinary service number is charged by the minute. That suits a one-off question, and much less someone who calls us several times a month: following a case, a run of formalities, a dispute that drags on for weeks. The subscription replaces the meter with a flat fee, and gives you a dedicated line that costs no more than an ordinary call.

What the subscription includes

• A direct line at standard call rates, reserved for subscribers: you pay only what an ordinary call costs under your own plan, never a service surcharge.
• Your concierge requests, with no limit on how many: finding contact details, following a case, help drafting a letter, being pointed to the right person.
• Your ongoing cases followed from one call to the next: you do not explain your situation again every time.
• A priority call-back when the search takes time.
• The same service around the clock, seven days a week, public holidays included.

What “unlimited” means exactly

The number of requests is not capped. So that the service remains workable for everyone, reasonable use means a maximum of three hours of conversation per month and requests made on your own behalf. Beyond that we tell you and we discuss it — we cut nothing off without having reached you, and we charge nothing extra without your written agreement.

We would rather write this limit down than leave the word “unlimited” without content: a promise that cannot be kept is not a selling point, it is a dispute waiting to happen.

What the subscription does not include

• No work at your home: we are not a tradesperson, a repair service or a breakdown service.
• No payment made on your behalf to a third party, and no advance of funds.
• No access to your personal accounts: we never act in your place with your bank, your insurer or an online retailer.
• No legal advice: we point you in the right direction, we do not plead your case.

How to subscribe

Ask your adviser, or write to us. You receive a subscription link by e-mail and you subscribe yourself, on a secure page, whenever you choose: an agreement given over the telephone binds nothing until you have clicked.

Your rights

• Fourteen days to change your mind from the date you subscribe, without having to justify yourself and without penalty. The withdrawal form is supplied with your confirmation.
• No minimum term. You cancel online, at any time, and the subscription ends at the close of the current month.
• A monthly payment of 49,99 € par mois, stated before you subscribe, with no set-up fee and no cancellation fee.
• A written summary is sent to you at each renewal, and your right to cancel is restated to you every year.

Frequently asked questions

Talk to us

Write to contact@annumax.com: it is free, and we answer within two working days. If you would rather an adviser called you back, say so in your message with a time slot — the call-back costs you nothing.