Terms of use

1. Purpose

These terms govern the use of the annumax.com site and of the associated telephone service, operated by the publisher identified in the legal notices. Any use of the service constitutes acceptance of these terms.

2. Description of the service

AnnuMax offers, by telephone, an information service allowing the contact details of business subscribers who have agreed to, or have not objected to, the publication of their details to be looked up, together with concierge services and first-line assistance.

The service is private and commercial in nature. It is not a substitute for any public service or for the customer service of any brand, and is not connected to any of them.

3. Price and billing

Billing is carried out by the caller's own telephone operator and appears on their bill. No subscription and no direct debit are set up by AnnuMax. The length of the call, and therefore its cost, depends on the complexity of the request: the caller may end it at any time.

4. Access and availability

The telephone service is available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 19:00, excluding public holidays. The site is available at all times, subject to interruptions for maintenance or events beyond our control.

5. The user's obligations

• Be of full age, or have the authorisation of the holder of the telephone line used.
• Provide accurate information allowing the request to be handled.
• Not use the service for any unlawful purpose, in particular harassment, impersonation or the collection of data for unsolicited marketing.
• Treat our advisers with respect; any abusive or insulting call may be terminated.

6. Nature of the obligation and liability

AnnuMax is bound by an obligation of means, not of result. The information passed on comes from public or self-declared sources; its accuracy at the moment of the call cannot be absolutely guaranteed. AnnuMax cannot be held liable for decisions taken by the caller on the basis of that information, nor for indirect loss.

7. Right of withdrawal

The service is performed immediately, during the call, at the express request of the user. Under Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in respect of a service fully performed before the end of the withdrawal period where the user expressly requested its immediate performance.

8. Call recording

Calls may be recorded for training and quality-control purposes. The caller is informed of this when the call is answered and may object, in which case the objection is acted upon. Retention arrangements are set out in the personal data section (in French).

9. Complaints and mediation

Any complaint must be submitted following the procedure described on the Complaints page (in French). Failing an amicable solution, a consumer user may refer the matter free of charge to a consumer mediator.

10. Amendment of these terms

These terms may be amended at any time. The applicable version is the one published on the site on the day the service is used.

11. Governing law

These terms are governed by French law. The French courts have jurisdiction, subject to the protective rules applicable to consumers.